Refund Policy

1. The free trial comes first

Every new account gets 7 days of full access without entering any payment details. The trial exists so you can decide whether the service works for you before paying anything.

2. 14-day refund window

If you subscribe and change your mind, contact us within 14 days of the payment and we will refund it in full. This applies to a first subscription and to each yearly renewal.

If you are a consumer in the EU or UK, this reflects your statutory right of withdrawal; nothing in this policy limits rights you have by law.

3. After 14 days

We do not refund the remainder of a yearly period once the window has passed. You can cancel at any time to stop the next renewal, and you keep full access until the end of the period you have already paid for.

If the service fails in a way we cannot resolve — for example your dynamic QR codes stop resolving through our fault — contact us and we will refund a fair share of the period affected.

4. Cancelling

Cancel from the Subscription page in your account. Cancelling stops future renewals; it is not itself a refund request. Your static QR codes remain free and keep working regardless.

5. How to request a refund

Email [email protected] from the address on your account, telling us which payment you mean. We aim to respond within two business days, and approved refunds return to the original payment method, typically within 5–10 business days depending on your bank.

Payments are processed by AgentaOS as merchant of record, so the refund is issued through them and may appear on your statement under their name.